Shipping policy
Last updated: August 9, 2026
Availability
We ship every product listed on our site from inventory on hand. We don't offer pre-orders or backorders — if something is temporarily out of stock, it will show as unavailable rather than shipping late. Orders begin processing once payment is verified and your shipping address is validated.
Processing and delivery times
Orders are processed within 2 business days, Monday through Friday. We don't process or ship on weekends or holidays.
Once your order ships, estimated delivery times are:
- Continental United States — 3 to 6 business days
- Alaska, Hawaii, and Puerto Rico — 5 to 10 business days
- Canada — up to 14 business days
These are carrier estimates, not guarantees. Delivery can be affected by weather, carrier volume, and customs processing, none of which are within our control.
Shipping costs
Subscription orders ship free to every destination we serve, including Alaska, Hawaii, and Puerto Rico.
For one-time orders, standard shipping within the continental United States is a flat [$X.XX], regardless of how many pouches you order. Rates for Alaska, Hawaii, Puerto Rico, and Canada are calculated at checkout based on your address.
Where we ship
We ship throughout the United States, including PO boxes and APO/FPO addresses, and to Canada.
Orders to Alaska, Hawaii, Puerto Rico, PO boxes, and APO/FPO addresses ship via USPS.
For destinations outside the United States and Canada, contact us at care@crescentlabs.co before ordering and we'll let you know whether we can accommodate it.
Carriers
We ship via USPS, UPS, and FedEx, selected based on destination and package size. We're unable to guarantee a specific carrier for standard orders, with the exception of the destinations noted above, which always ship USPS.
Customs and duties on international orders
For orders shipped outside the United States, you are the importer of record. Any customs duties, import taxes, brokerage fees, or other charges assessed by the destination country are your responsibility and are not included in the price you pay at checkout. These are collected by the carrier or customs authority, not by us.
Tracking
You'll receive a tracking number by email once your order ships. It can take 1 to 2 business days for the carrier to register the first scan, so a tracking number that shows no movement right after you receive it is normal. International tracking updates can lag further depending on the destination.
If your order hasn't arrived
If your order hasn't arrived within the estimated window, email care@crescentlabs.co with your order number and we'll look into it with the carrier.
If tracking shows your order as delivered but you don't have it, check with anyone else at the address and look around entry points first — carriers occasionally mark packages delivered slightly early, and they often turn up within a day. If it doesn't, contact us and we'll sort it out.
Incorrect addresses
Please double-check your shipping address at checkout. We're unable to reroute a package once it's in the carrier's hands, and we can't cover reshipment for orders sent to an address entered incorrectly. If you catch a mistake before your order ships, email us right away and we'll correct it if we can.
Order notifications
We send all order-related communication — confirmations, shipping notices, tracking, and any delays or issues — to the email address you provide at checkout. Please make sure it's accurate, and check your spam folder if you're expecting something you haven't seen.
Questions
Email care@crescentlabs.co and we'll help.