Refund policy

Last updated: August 9, 2026

The 30-day promise

Give it a full month. Creatine rewards consistency, and we'd rather you feel the difference than take our word for it.

If your first order isn't right for you, email care@crescentlabs.co within 30 days of delivery with your order number. We'll refund it — any supply size, nothing to send back.

The 30-day promise covers your first order with us. We read every one of these, and the feedback genuinely shapes what we make next.

Orders after your first

Once you've tried the product, later orders aren't covered by the 30-day promise. If you'd still like a refund on a subsequent order, contact us within 30 days of delivery — we can refund it if the pouch is returned to us unopened and unused. We'll send return instructions and an address.

This doesn't apply to damaged, defective, incorrect, or lost orders, which are always covered no matter how many times you've ordered. See below.

Damaged, defective, or incorrect orders

If any order arrives damaged, defective, or incorrect, email care@crescentlabs.co within 7 days of delivery with your order number and a photo. We'll replace it or refund it — your choice — and we'll cover any shipping involved. This applies to every order, not just your first.

Lost packages

If tracking shows your order as delivered but you haven't received it, contact us and we'll work with you and the carrier to sort it out. This applies to every order.

Subscriptions

You can cancel a subscription at any time from your account or by emailing us. Cancellation applies to any order that hasn't yet been submitted for fulfillment.

If a renewal has already shipped, we're unable to stop it — but you can refuse delivery, or return the pouch to us unopened and unused, and we'll refund that order once we receive it. Contact us and we'll send return instructions.

How refunds are issued

Refunds go back to your original payment method. Once we process a refund, it typically appears on your statement within 5 to 10 business days, depending on your bank.

Original shipping charges aren't refunded, unless the refund is because of our error or a defective product.

A few limits

This policy covers purchases made directly at crescentlabs.co. Products bought from other retailers are subject to that retailer's return policy.

We reserve the right to limit or decline refunds where we see a pattern of abuse, such as repeated refund requests across multiple orders, addresses, or accounts.

Questions

Email care@crescentlabs.co and we'll help.